Refund Policy

If a video fails or is rejected

If a charged video attempt fails for a technical reason or is rejected by content checks, the eligible generation used for that attempt is automatically returned once. Check the task in My creations for confirmation before retrying. Retrying uses a generation again; it is a new attempt. Returned generations are available for another video and are not an automatic cash refund.

Cash refund requests

Cash refunds are reviewed individually. Email support@dimedimebabyai.app with your order reference, account email and a description of the problem. We will review the payment and generation history before confirming the outcome. Do not send payment card details, passwords or private download links. No refund is confirmed until support has reviewed the request. This policy does not limit rights that apply under applicable consumer law.

Purchases and confirmation

Packages are one-time payments: US$9.99 for one video, US$24.99 for three, or US$69.99 for ten. There is no subscription. Unused purchased generations do not expire; completed video files remain available for 7 days, so download them in time. Wait for payment confirmation on the site before generating. If confirmation is delayed, check Account → Orders or contact support before paying again.